1. Home
  2. Terms of Use
Policies, Terms and Conditions


Copyright and Trademark Notice


Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of AUSTRAL INTERNATIONAL CO., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards


We accept the following credit cards: Visa, MasterCard, AMEX and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Links


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that AUSTRAL INTERNATIONAL CO. is not responsible for the operation of, or content located on or throughout any such site. 

Multiple Product Orders


For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. If any products are out of stock at the time of your order, the entire order will be shipped as they become available, unless you inform us otherwise. You may request a split shipment and we will ship what is available immediately then ship the out of stock items as they become available. Additional shipping fees may apply for split shipments.

Order Acceptance Policy


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AUSTRAL INTERNATIONAL CO. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Any declined orders or items will be refunded in a timely manner.

Other Conditions


These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. AUSTRAL INTERNATIONAL CO. reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products


We will ship your product as it becomes available. In stock products  ship the same day if ordered by 2:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that become backordered and/or unavailable from the manufacturer. Transit time for products that have to be transferred to our distribution center can take up to 7 business days.

Privacy on Other Web Sites


Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. AUSTRAL INTERNATIONAL CO. is not responsible for the actions of third parties.

Return Policies

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase for a PARTIAL refund or replacement. No returns are accepted on electrical parts or parts that have been exposed to fuel.

If you need to return a part, contact our Customer Service Dept at 305-633-0732. You have 14 days from the date you PLACE your order to return the part to us for a refund. Once we receive and processes your return, we will apply a refund (less shipping charges AND 20% RESTOCKING FEE on your invoice).  All returned parts must be in new, un-used, un-installed and re-saleable condition. Please allow 7-10 days for processing returns.

In order to enable efficient and timely processing of returns, all returns should have the Return Merchandise clearly displayed on the outside of the packaging and include a copy of the order invoice inside.

PLEASE NOTE: Any product returned to  AUSTRAL INTERNATIONAL CO. must be new, unused, AND complete. Anything else will not be accepted and will be shipped back to you.

Refunds

According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Shipping Policy


Regular Shipping Option

All in stock orders will ship within 1 to 2 business days.

However, there may be times when a product you have ordered is out-of-stock at our distribution center which will delay fulfilling your order. Normal transit times for products that have to be transferred from an alternate warehouse to our distribution center range from 2 to 5 business days. 

If the item is not available at the alternate warehouse, it is considered backordered. Manufacturer backorders may create longer delays and vary widely. We will keep you informed via email of any products that become backordered and/or unavailable from the manufacturer. If your order contains multiple items and one or more parts are out of stock, we will ship your order when it is complete. (Split shipments are available upon request and may require additional shipping.)

Once the order is complete it will ship it immediately. An email with the tracking number will be sent to the email address on file. 

Please contact us if you ever have any questions about your order. We are eager to assist in any way possible. Call us toll free at 

1-800-257-0114 (Monday thru Friday 8am-5pm EST)

Note: We cannot guarantee when an order will arrive once we have shipped it. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, weather related shipping delays or product availability.

AUSTRAL INTERNATIONAL CO. ships primarily through United Parcel Service (UPS), United States Postal Service (USPS), and Federal Express (FEDEX). Our shipping and handling fees are based on Ground Shipments. Expedited shipment methods are available upon request.

Please note: Holidays observed by AUSTRAL INTERNATIONAL CO. and/or UPS/USPS are not considered business days for the purposes of estimating fulfillment or shipping transit times. We ship to physical addresses in all 50 United States and to PO Boxes in all states.

Additional shipping charges apply for oversized / overweight packages. Applies to billable weight greater than 9 lbs for P.O. Box deliveries, 40lbs for UPS Ground, and 20lbs for Air shipments. Billable weight is the larger of the actual package weight or the package cubic volume in inches divided by 194. If additional shipping charges apply, we will contact you prior to shipping your package. Size limits may also apply and require items to be sent via freight.

Issues with your order 

Shortages, discrepancies and damages will need to be reported within 7 days of receipt.

If you receive a mislabeled part, a picture of what you received may be required to submit to the manufacturer. At times the mislabeled part may also need to be returned, if so a return label will be provided.

If you have received a damage package/product. Please keep all packaging material. Pictures will be requested to be submitted for claim purposes. As an accommodation AUSTRAL INTERNATIONAL CO. will file the damage claim with the carrier. Once a claim has been filed and approved a replacement will be shipped or refunded.

Receiving and inspecting freight shipments

Shipping & Handling Fees

( Delivery to the 50 States.)

UP TO $9.99 ------------> $6.99
$10.00 - $29.99 ---------> $8.99
$30.00 - $69.99 ---------> $12.99
$70.00 - $100.99 -----------> $15.99

$101.00 - $500.99 -----------> $20.99

$501.00 - $1000.00 -----------> $30.99

*Additional charges for orders with size or weight exceptions.
**Expedited Shipping quotes are available upon request. Call 1-800-257-0114

Please allow up to 24 hours for tracking information and order processing information to be available AFTER you have received your confirmation e-mail that your order has been shipped. Orders could possibly be shipped from multiple locations.

Express Delivery

Available upon request please call to see if product is in stock!

Upgrading to Second Day Air does not change how long it takes us to ship products. It only reduces the travel time after leaving our warehouse. For example: an out of stock part might take two or more days to leave our warehouse, but then would be guaranteed (by Shipper) to arrive in two business days.

Truck Freight Shipments

Items too heavy or too large for standard ground shipments will be shipped by truck. Please call us for a freight quote. Include your daytime phone number on the order form so the carrier can schedule merchandise delivery to be made when you will have unloading help on hand. Always better if you can arrange drop off at a commercial location. (Truck freight companies do not require their drivers to unload shipments. An additional lift gate charge may apply if the driver unloads the merchandise.)

Shopping Cart Help


This online store is powered by 3dcart shopping cart software. The 3dcart ecommerce solution provides the means to power this AUSTRAL INTERNATIONAL CO. but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of AUSTRAL INTERNATIONAL CO. and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Taxes


Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in Florida. This includes in-store pickups and any delivery to a freight-forwarder in Florida. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Florida residents are subject to sales tax of 7.00%. If you are in Florida and tax exempt, please call us at 305-633-0732  and we can set up your account. We will require a copy of either your "Tax Resale" or "Tax Exemption Certificate" to keep on file. You can email a copy to our Accounting Department or fax it to 305-635-0762. Be sure to include a contact name, contact phone, email, business name and complete address.

Typographical Errors


PLEASE NOTE: We are not responsible for and will not honor prices that are posted as a result of errors from the manufacturer supplied price list.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our store shall immediately issue a credit to your credit card account in the amount of the incorrect price plus any shipping fees incurred.